Refund policy


We accept refunds and exchanges.

Please be advised that it is the customers' responsibility to double check their order before finalizing it (colour, size, quantity).

If alterations need to be made to the order after it is processed and shipped, the customer will have to absorb shipping fees in case of an exchange or reimbursement. Shipping fees are not refundable in this case.



Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The clothing must not be washed, and have the tags and packaging.


Non-returnable items:


  • Gift Cards;
  • Some Health and Personal Care Items;
  • Heavy Bags;
  • DVD's;
  • Books;
  • Mouthguards;
  • Custom Apparel;
  • Awards.

To complete your return, we require a receipt or proof of purchase.  



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Be advised that if you are returning an uncompromised product, we will deduct the flat rate shipping fees from your refund.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ukcustomerservice@rivalboxing.com.




Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ukcustomerservice@rivalboxing.com and send your item to: 

Rival Boxing Gear UK Ltd.
1, West March Industrial Estate

Daventry, Northamptonshire
NN11 4SA



Where to return:

To return your product, you should mail your product to:

Rival Boxing Gear UK Ltd.
1, West March Industrial Estate
Daventry, Northamptonshire
NN11 4SA

You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



Manufacturer's Warranty

Rival Boxing Gear Inc. warrants its products to be free from defects in materials and workmanship for a period of 30 days from date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse. Should a problem arise with a product, we ask that you return it immediately so that we may conduct an analysis to determine if the problem stems from a manufacturing defect or improper use.

Rival Boxing Gear Inc.’s sole liability is limited to repairing or replacing products that are returned within this 30-day period, unless specific product literature specifies otherwise.

Products will be repaired or replaced with the proof of original purchase only. This policy does not include DVD's, books, mouthguards, boxing rings, MMA cages, mat covers, padding, gift certificates, custom made items, awards, etc or apparel of any kind.

Please note that any Rival Boxing Gear Inc. item purchased at a retail store or online supplier other than Rival Boxing Gear Inc. must be returned to the retailer where the item was purchased.